With millions of low-priced items to be found through the Amazon Buy Box, some customers and brands might not realize there are even lower priced items to be found on the very same product detail pages.
Amazon Warehouse is a business of Amazon that sells quality used products and rents out used textbooks. Amazon Warehouse is a “trusted destination” for customers who are looking for deals and discounts on quality used items. According to Amazon, all items for sale through Amazon Warehouse have passed a rigorous 20-point inspection before being listed. They are also backed by an Amazon 30-day return policy and Amazon’s customer service team. Plus, all items are Prime-eligible. Amazon Warehouse acts like any other Amazon seller, but with the advantage of Amazon’s fulfillment and other resources.
Amazon often acquires items from brands, vendors, and sellers who relinquish the items to Amazon for various reasons. A brand might have been reimbursed for a lost or warehouse-damaged item, which Amazon may later find and sell under Amazon Warehouse, for example.
Where to find Amazon Warehouse Deals?
Amazon Warehouse has its own landing page within Amazon, where customers can browse used computers and tablets, unlocked cell phones, Amazon devices like Kindle and Alexa, and products from many other categories like kitchen, furniture, and baby products.
Amazon Warehouse listings can also be found on individual product listings, if they exist for that product. It’s important to note that Amazon Warehouse doesn’t compete for the Buy Box, but is located under “Use and new” or “More Buying Options” on detail pages.
Once this area is clicked, it takes customers to a page of offerings for the specific product. Most items sold under the “used” label will be sold by Amazon Warehouse and include price and condition.
Why purchase from Amazon Warehouse?
The better question is, why not? When buying from Amazon Warehouse, customers are purchasing from a trusted source: directly from Amazon. It’s eco-friendly and sustainable. Lastly, savings on items can be substantial–sometimes more than 70% and still are like-new. For customers who don’t mind damaged packaging, repacked items, items that may have been returns, minor cosmetic damage, or items missing manuals or bonus materials, it’s an ideal way to shop.
What are the listing conditions?
While item conditions vary, it’s clear most items are used, returns, warehouse-damaged items, or refurbished items. In order to be transparent to customers, offer listings are grouped on the listing page by condition and price. These are the item conditions and explanations that customers can find through Amazon:
Used – Like New or Open Box
- An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included.
Used – Very Good
- A well-cared-for item that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or cosmetic blemishes. Item may arrive with damaged packaging or be repackaged and could be missing some accessories. Missing accessories are clearly defined for each item.
Used – Good
- The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage”. It may also be missing some parts/accessories such as screws (in the case of furniture) or an instruction manual.
Used – Acceptable
- The item is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts/accessories such as screws (in the case of furniture) or a mouse or USB cable (in the case of a laptop).
- A pre-owned product that has been inspected and tested to work and look like new by an Amazon-qualified supplier (a seller or vendor) or by Amazon. The product has minimal to no signs of wear, no visible cosmetic imperfections when held 12 inches away, and may arrive in a brown or white box with relevant accessories that may be generic. The product comes with a warranty giving you a replacement or refund within 90 days of purchase if the product does not work as expected. A selection of products are eligible for the Amazon Renewed Guarantee. Any exceptions to this condition description will be mentioned on the product detail page.
There is currently no information from Amazon on just how many products are being sold under Amazon Warehouse. From browsing listings, it’s clear the program is widespread and ubiquitous, especially across product categories with potentially high return rates (like electronics). For more information on Amazon Warehouse, visit the landing page. If you are a vendor who has questions about how Amazon Warehouse might be impacting your brand, please contact us.